Work Time: Full time (8 hours per work day)
Workdays: Monday – Friday
Work Hours: 8 - 16h
General Requirements
- Minimum Qualification: High School, EQF 4 Level (by European Qualifications Framework (EQF))
- Minimum English Language: B2 Level (by Common European Framework of Reference for Languages (CEFR))
- Good digital skills in Microsoft Windows, Word, Excel and Outlook
- Disciplined, systematic, and reliable work approach with strong communication skills
Technical Requirements
- Solid foundational knowledge of Microsoft Windows (client and server), Microsoft 365 apps and services, and general IT troubleshooting
- Familiarity with basic networking concepts (IP addressing, DNS, DHCP, VLANs)
- Understanding of IT security fundamentals (user access control, MFA, least-privilege principle)
Job description
- Diagnosis and resolution of end user computer difficulties via remote access, phone and on-site
- Technical support for Windows computers, Microsoft Office applications and services
- Administration of user accounts, e-mail addresses and groups through Active Directory and Microsoft 365
- Preventative maintenance of server hardware and Microsoft software solutions
- Centralized administration and software deployment for Windows computers using Group Policy or Intune
- Installation, configuration and troubleshooting Windows Server and network equipment
- Analysis and resolution of issues with switch and router devices, network printers and scanners
- Regular updating and IT system status checks
- Documentation of changes within IT systems
- On-site delivery of IT equipment for customers in the Zagreb area
- Support for cloud products based on Microsoft 365 and Azure platforms
- Participation in RND/POC scenarios for various Nodefusion and 3rd party solutions
- Scripting for the purpose of automation
- Directing of more complex cases to higher support levels
What we offer
- Stable student practice at a certified private IT company with an established client base and international reach
- Work within a creative, collaborative team in a dynamic and inspiring environment — small enough to matter, large enough to grow
- Opportunities for personal and professional development, with room to prove your skills, access to Microsoft Learning paths, vendor certifications, and internal RND time
- Planned time and budget for research, development, and professional education
- Modern office workspace at Buzin
- Access to Microsoft Copilot and GitHub Copilot for daily work
- ISO-certified working environment (ISO 27001, ISO 20000-1, ISO 9001, ISO 22301) — structured processes, clear responsibilities, and a mature operational framework
Competative Advantage
- Category B driving license
- Hands-on experience with Microsoft technologies (Windows Server, Azure, Microsoft 365, Entra, Intune)
- Work experience with server and storage hardware: IBM FlashSystem, Lenovo ThinkSystem
- Work experience with networking equipment: Cisco, MikroTik, FortiNet
- Work experience with Linux administration: Debian
- GitHub profile link with public or private contribution
- PowerShell scripting experience (automation, user management, reporting)
- Experience with enterprise backup solutions
- Familiarity with ITSM/ITIL principles or structured IT service management
- Knowledge of ISO 27001 or information security foundamentals
- Microsoft Certified Professional
- Cisco Certification
- IBM Storage Technical Certification
- Lenovo Server Technical Certification